At Serviceware, I manage the teams around AI, search and knowledge of the AI-native Serviceware Platform. We are working on the future of AI-native Enterprise Service Management (ESM) and, with Agent Hub, redefining the way people work in the service industry.
Before that I worked as a Generative AI consultant at Genow AI and studied Information Systems at TU Darmstadt, where I spent most of my time on natural language processing, from question answering to retrieval augmented generation.
What I keep coming back to: in a product, AI is a means to an end, never an end in itself. A model is only as good as the experience it enables. If people notice the AI more than the improvement, something went wrong.
Based in
Darmstadt near Frankfurt, Hesse, Germany
Working at
Serviceware as Engineering Team Lead (AI, Search, Knowledge)
Languages
German (native) English (C1) French (B1–B2)
Qualities
team player high energy analytical curious fast learner