Tristan Ratz
Engineering Team Lead (AI, Search, Knowledge)
At Serviceware, I manage the teams around AI, search and knowledge of the AI-native Serviceware Platform. We are working on the future of AI-native Enterprise Service Management (ESM) and, with Agent Hub, redefining the way people work in the service industry.
Before that I worked as a Generative AI consultant at Genow AI and studied Information Systems at TU Darmstadt, where I spent most of my time on natural language processing, from question answering to retrieval augmented generation.
What I keep coming back to: in a product, AI is a means to an end, never an end in itself. A model is only as good as the experience it enables. If people notice the AI more than the improvement, something went wrong.